de77's Privacy Policy
de77 gives the highest priority to the privacy of your personal information. This policy explains in detail how we collect, use, and protect your data.
Introduction and Scope
de77 ("we", "our", "platform") is an online betting and casino platform operated for players in Bangladesh. We believe that the protection of personal information is a fundamental right, and this Privacy Policy ("Policy") has been established to clearly express that commitment.
This Policy applies to de77's website (https://de77.cam), its mobile version, and all associated services. When you create an account, log in, or use any service on our platform, you are considered to have consented to the terms of this Policy.
Our services are for people aged 21 and above only. If you are under 21, please do not use this platform.
Information We Collect
de77 collects only the information necessary to provide its services. The types of information collected are as follows:
2.1 Registration and Identity Verification Information
During account creation and identity verification, we collect:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID (NID) or passport details (when identity verification is required)
2.2 Financial Transaction Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket mobile banking number
- Transaction amount and time
- Transaction reference number
Please note: we never collect your mobile banking PIN or password.
2.3 Gaming Activity Information
The following is collected automatically while you use the platform:
- Betting and gaming history
- Win and loss records
- Bonuses and promotions used
- Session duration and activity logs
2.4 Technical Information
- IP address
- Browser type and version
- Device type (mobile/desktop)
- Operating system
- Information obtained from cookies and tracking technologies
- Page visit data and navigation patterns
2.5 Communication Information
When you contact us via live chat support or email, a record of that conversation may be stored and used to improve the quality of our service.
Purpose of Data Use
de77 uses the collected information for the following legitimate purposes:
Account Management
Information is used for account creation, verification, login security, and managing your profile.
Financial Transactions
To process deposits and withdrawals via bKash, Nagad, and Rocket, and to verify transactions.
Security and Fraud Prevention
Information is used to prevent unauthorized access, fraud, and money laundering.
Customer Support
To assist with resolving account-related issues through 24/7 Bengali live chat.
Service Improvement
Analytical data is used to improve platform performance, user experience, and gaming sections.
Responsible Gaming
Activity data is analyzed to identify the risk of gaming addiction and to provide responsible gaming tools.
Sharing Information with Third Parties
de77 does not sell or rent your personal information for commercial purposes. However, information may be shared with third parties in the following limited circumstances:
4.1 Technology and Service Partners
Game providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Microgaming, NetEnt, Ezugi, and others) and payment processing partners receive only the minimum information necessary to deliver their specific services. These partners are contractually bound to comply with our privacy standards.
4.2 Legal Obligations
Information may be disclosed upon receiving a legal order from a court or competent authority, or to assist in fraud investigations, within the scope of applicable law.
4.3 Business Transfers
If there is any change in the ownership or structure of de77, user information may be transferred as part of that change. We will notify you in advance in such an event.
4.4 Analytics Services
Anonymous and aggregated statistical data may be used in analytics services to improve website performance. It is not possible to identify you individually from this data.
Data Retention and Duration
de77 retains your personal information for as long as it is needed to provide services or to comply with legal obligations. The retention periods for different types of information are listed below:
- Active account information: Retained for as long as the account remains active.
- Financial transaction records: Retained for a set period after account closure, as required by law.
- Gaming activity logs: Retained for a set period for responsible gaming monitoring and dispute resolution.
- Technical log files: Retained for a limited time for security investigations.
- Cookie data: Duration determined by cookie type — session cookies are deleted as soon as the browser is closed.
After account closure or deactivation, we will securely delete or anonymize your personal information unless a legal requirement exists to retain it.
Cookies and Tracking Technologies
de77 uses cookies and similar technologies to ensure the website functions correctly and to improve the user experience.
6.1 Essential Cookies
These cookies are necessary for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and remember language preferences. Disabling these cookies will prevent the website from working correctly.
6.2 Functional Cookies
Used to remember your preferences and settings. These cookies make your experience more personalized.
6.3 Analytics Cookies
Used to analyze website traffic, page visits, and user behavior. This data is fully anonymous and helps improve the service.
6.4 Cookie Controls
You can control or reject cookies through your browser settings. However, disabling essential cookies may cause problems when using some features of the platform.
Data Security Measures
de77 has implemented technical and organizational measures in line with industry standards to keep your personal information secure:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by SSL encryption.
- Database Encryption: Sensitive personal information is stored in encrypted form on our servers.
- Access Controls: Only authorized staff have access to the necessary data, and all access is logged.
- Regular Security Audits: Our systems undergo regular security assessments.
- Firewall and DDoS Protection: Unauthorized access is prevented through advanced network security layers.
- Two-Step Verification: An additional layer of security is available to protect your account.
Even so, no transmission of data over the internet is 100% secure. We take every precaution, but we cannot guarantee complete security.
Your Data Rights
As a de77 user, you have the following rights over your own information:
8.1 Right of Access
You have the right to know what information we hold about you. You can request your information by emailing [email protected].
8.2 Right to Rectification
If the information we hold about you is incorrect or incomplete, you have the right to correct it through your account settings or with the help of the support team.
8.3 Right to Erasure
Where there is no legal obligation to retain it, you may request that your personal information be deleted. However, this may result in the closure of your account.
8.4 Right to Object to Processing
You may object to the use of your information for a specific purpose. We will take appropriate action after a proper review.
8.5 Right to Data Portability
You may request a copy of your information in a machine-readable format.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 days.
Privacy of Minors
de77's services are for people aged 21 and above only. We do not knowingly collect personal information from any minor.
Date of birth is verified during account registration. If we suspect that a user is under 21, we will immediately suspend the account and delete all associated information.
If you believe that a minor has registered on our platform, please inform us at [email protected].
Changes to the Policy
de77 may update this Privacy Policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users by email.
- Display a notice on the website.
If you continue to use de77 after changes are made, you will be considered to have consented to the new policy. We recommend reviewing the policy regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Live Chat: 24/7 Bengali Live Chat Support
Email: [email protected]
Response Time: Within a maximum of 30 business days
If you have any complaints regarding data protection, please contact us directly. We take every complaint seriously and try to resolve it as quickly as possible.